See, where we come from, we could easily say, "Don't worry about it. You have our word that we will get it to you and it will get there," and that would suffice. Now, when it would get there… well, that is a whole other question. But since we are not there, and we are here, here are all the details you need to know to be assured of prompt and safe delivery.
We ship via common carrier: DHL, US Postal Service, or UPS, Domestic or International. We ship to APO addresses. Special rates apply to Alaska, Hawaii, and Puerto Rico, for perishables (Blood Sausage –Morcilla, Chorizo Sausage, Jamon Serrano, Cheese), and International Orders. We offer our customers four methods of shipping: Next Day Air, 2nd Day Air, 3 Day Select, and Ground. Deliveries are made on normal business days (Monday-Friday).
All shipping costs are calculated by UPS based on the order shipping weight, shipment destination, and the selected shipping method (Ground, Next Day Air etc.)
Orders of over 45 lbs and combination of certain items that may not be packed together, may be subject to multiple shipping and handling charges. When such conditions exist, customers will be notified via telephone or email before charges are made and items are shipped.
We normally ship orders out on the following business day (Mon-Fri) after the order is placed. Please inquire for special rates and shipping charges on perishables and International Orders.
Family members are the only ones to handle customer calls, and are available seven days a week 8.00AM to 11.00PM CST. Call toll-free 1-877-837-0521.